Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Thousands of Air Canada customer service agents at Toronto Pearson Airport in Mississauga and other airports and locations ...

PennDOT recently upgraded 23 driver’s license centers across the state, including the Carlisle Driver License Center.

Coinbase has confirmed an insider breach after a contractor improperly accessed the data of approximately thirty customers, ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in America in 2026.

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...

The BBB warns consumers about common Valentine's Day flower scams. Learn how to spot fake florists and protect yourself from ...

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...

Hackers are targeting global shipping technology to steal cargo worth millions. New cybersecurity threats expose supply chain ...

Three companies were recently recognized by Pulse of the City News for 12 straight years of providing outstanding ...