When historic wildfires tore through the idyllic tropical landscape of Maui, Hawaii, the national attention resulted in an overwhelming number of public records requests. The county turned to Granicus ...

When Jay Srinivasan’s last company got acquired by Google, he and his co-founders were ready to get going right away — but they couldn’t figure out how to get ramped up or where things were. That’s ...

20 Questions to Ask When Purchasing Public Records Request Management Software New public records request management software represents a commitment of time, money, and staff resources. This ...

On the staff-side, Comcate provides configurable workflows that tailor request routing, ensuring higher accuracy in work order assignments. The integration between Comcate’s CRM and the city’s asset ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...